What Makes Administrative Professionals So Amazing? [Video]


Administrative professionals are the first and last point of contact at many companies. For clients, they make or break first impressions. For co-workers, they are often the go-to source when things need fixing. They work hard for everyone at the office, and for that they deserve all the praise in the world.

Administrative Professionals Day

Too often, that praise doesn’t come. We take our administrative professionals for granted because they do the job so well and, as they say, the squeaky wheel gets the grease.

At this time of year, we honour our administrators with a day of praise and recognition. But, what about a little insight? What makes administrative professionals so amazing?

According the the Harvard Business Review, good administrators master three areas: personal, technical and conceptual.

  1. Administrators are the first to receive praise from clients and co-workers alike. The reason? They boast great interpersonal skills.
  2. You don’t have to be a techy to win this category. Why is it that the fax machine never works for me, but always for the office administrator?
  3. Administrators see the big picture. They know how different sections of the company work together to form the whole.

Know any great administrative professionals? Make sure you thank them with the video below:

Admin Professionals: A Story Of Extraordinary Dedication to Sustainability


I feel the warmth of the sun’s rays shining through my office window and it’s like a weight is lifted from somewhere deep within my shoulders. There’s just something about spring that makes me feel rejuvenated. Perhaps it’s the way the change of season inspires a fresh start – or it could just be the extra Vitamin D, which we have all been missing out on this winter. Either way, there is definitely an extra spring in my step today.

Martha - Admin Professional

Martha – Admin Professional

It might also have something to do with the meeting I have this morning with Martha, our intern who was recently promoted to administrative assistant. Martha has been actively pursuing green opportunities for the office ever since she started here. She has already driven a lot of change, especially considering she’s worked here for just over one year now. Today I want to make sure she knows her efforts are recognized.

With that, I hear a light knock on my door. “Come in,” I call out.

Martha walks in wearing an enthusiastic grin and clutching a recycled notebook to her chest.

“Good morning, Rona,” she says.

“Morning Martha, take a seat,” I gesture towards the chair across from my desk.

She sits down, opens her notebook to a fresh page and retrieves a retractable ballpoint pen – made of water bottle waste plastic – from her pocket.

“You won’t be needing to take any notes today, Martha,” I say, as a slightly mischievous smile spreads across my face.

Martha looks slightly confused. “Oh, okay,” she says.

Here comes the fun part.

“You know, you have been doing some really great things for our environmental program,” I say.

She looks at me curiously.

“You’ve trained all of the employees here to be much more conscientious of their recycling efforts. You’ve taken initiative and helped us gradually replace the majority of our products with those made of previously recycled materials. There’s no question you’ve lead us to make some substantial changes in reducing the business’ carbon footprint.”

Martha’s cheeks take on a slightly rouged tint. “I enjoy doing it,” she says. “It’s something I’m passionate about.”

“I understand that, and I called you in here today to let you know we all appreciate your keen attitude and your hard work.”

I pause for effect.

“That being said, we’d like to take the opportunity to show you just how much we value your efforts. In celebrating both Administrative Professionals Day and Earth Day, we have decided to upgrade your desk with the Bamboo Desk Set from this month’s Office Plus Flyer.”

Martha beams in excitement.

Eco-friendly Bamboo Desk Set - Office Plus

“Everything is made from environmentally preferred materials…” I start to explain.

“Yes, I know. I saw it today!” She interrupts. “Wow, thank you, that’s great.”

I nod. “You’re very welcome. That’s not all though. We’re also offering you a raise.” I take the envelope out from my top desk drawer and slide it towards her.

We take some time to discuss her pay increase in more detail, and as our meeting comes to an end she stands up to shake my hand. “I hope you know this is only the beginning,” she says. “I still have so many ideas to talk to you about.”

“I’m glad to hear it,” I reply. “We have some big plans for you, too.”

With that, she heads out of my office and I can’t help but notice a bit of an extra bounce in her walk. I sit back down in my chair by the window, looking out at the garden view. I really do love this time of year.

Happy Administrative Professionals Day 2014